Support
Real people, real answers.
Whether it’s a shipment, a reveal you want to verify, or an account question — here’s how to reach us and what to expect.
Email us
Fastest for order, shipping, and account issues. Include the email on your account.
support@sneakbox.appIn-app support
Open Profile → Help in the app to chat with support attached to your account context — no back-and-forth about order numbers.
Our response-time commitment
- First response within 1 business day for all inquiries, and usually much faster during US business hours.
- Shipping problems (lost, damaged, wrong item) are prioritized and get a resolution plan within 2 business days.
- Account and eligibility reviews may take longer when identity verification is involved; we’ll keep you updated at each step.
Specific channels
- Privacy requests (access, deletion, correction): privacy@sneakbox.app
- Legal notices: legal@sneakbox.app
- Spend limits & self-exclusion: activate in-app under Settings → Responsible Purchasing, or email support and we’ll apply it for you — see Responsible Purchasing.