Terms of Service

These Terms of Service (the “Terms”) are a binding agreement between you and SneakBox, Inc. [Counsel: confirm final legal entity name, entity type, and state of formation] (“SneakBox,” “we,” “us”). They govern your use of the SneakBox iOS application (the “App”), our websites, and all related services (together, the “Service”). By creating an account, purchasing a Box, or otherwise using the Service, you accept these Terms. If you do not agree, do not use the Service.

Please read Section 15 (Dispute Resolution) carefully. It requires individual binding arbitration of most disputes and waives your right to participate in a class action, unless you opt out within 30 days.

1. Definitions

• “Box” — a digital mystery box offered for sale in the App at a stated price (currently $29–$499, plus limited-release drops), each associated with a published odds table and a stated guaranteed minimum retail value.
• “Open” — your instruction to execute the randomized selection for a purchased Box.
• “Reveal” — the moment the randomized selection completes and the specific pair of sneakers allocated to your account is displayed to you.
• “Vault” — the section of your account where revealed pairs are held pending your decision to ship or sell back.
• “Store Credit” — a non-cash account balance usable only to purchase Boxes and pay shipping fees within the Service, as described in Section 7.
• “Listed Market Value” — the market value we display for a specific pair, determined as described in Section 8.

2. Nature of the Service

SneakBox is a retailer of physical sneakers that uses a randomized selection mechanic to determine which specific pair, from a disclosed set, you receive. When you purchase a Box, you are purchasing a specific retail product: one real pair of sneakers drawn from a fully disclosed set of possible pairs, at fully disclosed odds, with a stated guaranteed minimum retail value. Every Box contains a real pair. There is no empty outcome, no losing outcome, and no outcome below the stated guaranteed minimum retail value for that Box.

We do not offer, and you may not use the Service as, an investment, savings, or money-transmission product. Sneaker resale values fluctuate and nothing in the Service is a promise of appreciation or profit.

3. Odds and Provable Fairness

The odds table for every Box — the complete set of possible pairs, the probability of each, and the guaranteed minimum retail value — is displayed in the App before purchase and is incorporated into these Terms by reference for that purchase. The odds shown to you at the moment of purchase are the odds used for your Open. Odds tables are versioned; the version applicable to your purchase is recorded with your order and remains available in your purchase history.

Every Open uses a provably fair commit–reveal mechanism: before your purchase we publish a cryptographic hash (commitment) of a server seed; your device contributes a client seed; and the outcome is derived from the server seed, your client seed, and a per-open nonce using HMAC-SHA512. After the server seed rotates, the seed is disclosed so you can independently verify that the published commitment matches and that your outcome was computed exactly as specified. A step-by-step description and verification tool are available on our Fairness page, which is incorporated into these Terms by reference.

If a technical error causes an Open to execute against an odds table other than the one displayed to you at purchase, your remedy is a re-run of the Open against the correct odds table or, at your election, a full refund of that Box purchase.

4. Eligibility, Accounts, and Excluded States

To use the Service you must:

• be at least 18 years old and able to form a binding contract;
• be a resident of the United States;
• not be a resident of, or purchase Boxes while located in, Washington or Idaho (the “Excluded States”). We may amend the list of Excluded States at any time as laws or our risk assessments change; the current list is maintained on our Age & State Eligibility page;
• maintain one account per person, registered with accurate, current information (including your legal name and date of birth); and
• complete any identity or age verification we require, which may be performed by a third-party verification provider.

We use device signals, IP address, and billing information to enforce state eligibility, and we may suspend or close accounts that circumvent or attempt to circumvent these restrictions (including through VPNs, proxies, or misstated addresses). You are responsible for all activity on your account and for keeping your credentials secure.

5. Purchases and Opens

Boxes may be purchased only in the App, using the payment methods offered there. Prices are stated in US dollars and may change at any time; the price displayed at checkout is the price you pay. Purchasing a Box entitles you to one Open of that Box. A purchased-but-unopened Box has no revealed contents; the randomized selection occurs only when you instruct the App to Open it.

Applicable sales tax is calculated and collected as required by law based on your billing or shipping information. [Counsel/tax: confirm tax treatment of Box purchases versus shipped goods and Store Credit redemptions.]

6. Reveals, the Vault, Ownership, and Title

Upon Reveal, the specific pair shown to you is allocated to your account from our inventory and appears in your Vault. A revealed pair in your Vault is a claim against SneakBox-owned inventory: we hold a pair matching the revealed model and colorway for you, and you select your size at the time you request shipment.

Decision window. You have 30 days from Reveal to decide whether to ship a pair or sell it back. We will remind you before the window closes — at approximately day 20 and again at approximately day 27 — by push notification and/or email to your registered address. If you take no action by the end of day 30, the pair automatically converts to Store Credit at 85% of its then-current Listed Market Value, the same terms as a voluntary sell-back. Auto-conversion is final once processed.

7. Sell-Back and Store Credit

After a Reveal, instead of shipping the pair you may accept our standing repurchase offer (“Sell-Back”). Sell-Back is entirely optional — you may always ship the physical pair instead.

Store Credit does not accrue interest and is not a deposit, stored-value account, or balance held for your benefit. [Counsel: confirm treatment under state gift-card, abandoned-property, and money-transmission statutes, including whether expiry or escheatment rules attach to Store Credit as structured.]

8. Listed Market Values

The Listed Market Value we display for a pair is our good-faith estimate of its current resale value, determined from third-party sneaker resale marketplace data and recent comparable sales for the same model and colorway, updated periodically. Listed Market Values are estimates, may change over time (up or down), and are not a guarantee of what any pair would fetch in any actual sale. The 85% Sell-Back rate applies to the Listed Market Value at the time you accept the Sell-Back (or at the time of auto-conversion), not at the time of Reveal. The guaranteed minimum retail value stated for a Box refers to the Listed Market Value of the revealed pair at the moment of Reveal.

9. Shipping and Fulfillment

We ship to US addresses only. Shipping costs a flat $9.95 per shipment and is free when 2 or more pairs ship together in one shipment. Shipments with a declared value over $500 require shipping insurance at $4.95. We dispatch within 2 business days of your ship request, and delivery typically takes 3–7 business days. Full details, including lost-package handling, are in our Shipping & Fulfillment policy, which is incorporated into these Terms by reference. You select your size at the time you request shipment; size availability for a given model is shown before you confirm.

10. Cancellations and Refunds

Before an Open: a purchased Box that has not been Opened may be cancelled for a full refund to your original payment method. Request cancellation in the App or by contacting support@sneakbox.app.

After a Reveal: no refunds. At the moment of Reveal, the randomization service you purchased has been fully performed and the specific revealed pair has been allocated from our inventory to your account. Because the service is consumed and inventory is committed at Reveal, Opens are not refundable, reversible, or exchangeable after the Reveal, regardless of which pair was revealed. This is why we publish odds, the guaranteed minimum value, and the fairness mechanism before you buy.

Defective, damaged, or lost items are a separate matter: if a shipped pair arrives defective or not as described, or a shipment is lost, we will replace the pair or credit you as described in our Refunds & Returns policy, which is incorporated into these Terms by reference. Nothing in this section limits rights you have under applicable law that cannot be waived.

11. Chargebacks

If you believe a charge is wrong, contact us first at support@sneakbox.app — we resolve genuine billing errors quickly. If you initiate a chargeback or payment dispute on a transaction that was delivered as described in these Terms:

• your account is suspended while the dispute is pending, and may be terminated if the dispute is determined to be without merit;
• unshipped Vault claims and Store Credit associated with your account are forfeited to the extent of the disputed amount and any related losses; and
• if goods were already shipped to you, we may recover the value of those goods and our reasonable costs, and we may offset them against any balance in your account.

12. Prohibited Conduct

You agree not to:

• create or control more than one account, or use another person’s account or identity;
• use bots, scripts, emulators, or any automation to access the Service, purchase or Open Boxes, or accept Sell-Backs;
• abuse promotions, referral programs, or pricing errors, or engage in any fraudulent, deceptive, or manipulative conduct;
• use the Service to launder money or move value on behalf of others, or structure transactions to evade our limits or controls;
• purchase Boxes while located in an Excluded State or misrepresent your age, identity, or location;
• reverse-engineer, probe, or interfere with the Service, the fairness mechanism, or other users’ accounts; or
• resell, broker, or transfer accounts, Vault claims, or Store Credit.

We may investigate suspected violations and may suspend or terminate accounts, void transactions procured through violations, forfeit Store Credit and unshipped claims attributable to violations, and withhold shipment pending investigation. We cooperate with law enforcement and comply with applicable anti-money-laundering, sanctions, and know-your-customer obligations, which may require us to collect additional information from you or to refuse or unwind transactions.

13. Intellectual Property; License to Use the App

The Service, including the App, our marks, and all content we provide, is owned by SneakBox or its licensors. We grant you a limited, revocable, non-exclusive, non-transferable license to use the App on Apple-branded devices you own or control, as permitted by the App Store Terms of Service, solely to use the Service as these Terms allow. Sneaker brand names and trademarks shown in the App belong to their respective owners; SneakBox is not affiliated with, endorsed by, or sponsored by any sneaker brand unless expressly stated.

14. Disclaimers; Limitation of Liability

THE SERVICE IS PROVIDED “AS IS” AND “AS AVAILABLE.” TO THE FULLEST EXTENT PERMITTED BY LAW, WE DISCLAIM ALL WARRANTIES, EXPRESS OR IMPLIED, INCLUDING IMPLIED WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, TITLE, AND NON-INFRINGEMENT, EXCEPT FOR THE EXPRESS COMMITMENTS STATED IN THESE TERMS (INCLUDING THE GUARANTEED MINIMUM RETAIL VALUE AND THE FAIRNESS MECHANISM DESCRIBED IN SECTION 3). WE DO NOT WARRANT THAT THE SERVICE WILL BE UNINTERRUPTED OR ERROR-FREE, OR THAT ANY PAIR WILL RETAIN OR APPRECIATE IN VALUE. SOME STATES DO NOT ALLOW CERTAIN WARRANTY DISCLAIMERS, SO SOME OF THE ABOVE MAY NOT APPLY TO YOU.

TO THE FULLEST EXTENT PERMITTED BY LAW, SNEAKBOX AND ITS OFFICERS, EMPLOYEES, AND SUPPLIERS WILL NOT BE LIABLE FOR ANY INDIRECT, INCIDENTAL, SPECIAL, CONSEQUENTIAL, OR PUNITIVE DAMAGES, OR ANY LOSS OF PROFITS, REVENUE, OR DATA, ARISING FROM OR RELATING TO THE SERVICE. OUR TOTAL AGGREGATE LIABILITY FOR ALL CLAIMS ARISING FROM OR RELATING TO THE SERVICE IS LIMITED TO THE GREATER OF (A) $100 OR (B) THE AMOUNTS YOU PAID US IN THE 12 MONTHS BEFORE THE EVENT GIVING RISE TO THE CLAIM. THESE LIMITS APPLY REGARDLESS OF LEGAL THEORY AND EVEN IF A REMEDY FAILS OF ITS ESSENTIAL PURPOSE, BUT DO NOT LIMIT LIABILITY THAT CANNOT BE LIMITED BY LAW.

You agree to indemnify and hold SneakBox harmless from claims and costs (including reasonable attorneys’ fees) arising from your violation of these Terms or misuse of the Service, except to the extent caused by our own breach.

15. Dispute Resolution: Arbitration and Class Waiver

Informal resolution first. Before filing any claim, you and we agree to try to resolve the dispute informally: send a written description of the dispute to legal@sneakbox.app, and we will do the same to your registered email. If the dispute is not resolved within 60 days, either party may proceed as set out below.

Binding individual arbitration. Except as provided below, any dispute arising from or relating to these Terms or the Service will be resolved by final and binding arbitration on an individual basis, administered by a nationally recognized arbitration provider under its consumer arbitration rules. [Counsel: select provider (e.g., AAA or JAMS), fee allocation, and hearing locale rules; and adopt a mass-arbitration protocol — batching, bellwether procedures, and staged fee provisions — before launch. Recent mass-arbitration campaigns against consumer apps make this a material exposure.] The Federal Arbitration Act governs this section. The arbitrator has exclusive authority to resolve disputes about the interpretation or enforceability of this section, except that a court decides whether a claim may proceed on a class or representative basis.

Class action waiver. You and we each waive the right to participate in a class action, class-wide arbitration, or representative proceeding. Claims may be brought only in an individual capacity. If this waiver is found unenforceable for a particular claim, that claim (and only that claim) must proceed in court.

Small-claims carve-out. Either party may bring an individual claim in small-claims court in your county of residence if it qualifies there.

30-day opt-out. You may opt out of this arbitration agreement and class waiver by emailing legal@sneakbox.app within 30 days of first accepting these Terms, with the subject line “Arbitration Opt-Out” and your account email. Opting out does not affect any other part of these Terms.

Governing law. These Terms are governed by the laws of [Counsel: insert governing-law state], without regard to conflict-of-laws rules, except that the Federal Arbitration Act governs Section 15. Claims not subject to arbitration must be brought in the state or federal courts located in [Counsel: insert venue], and both parties consent to that venue.

16. Apple App Store Terms

These Terms are between you and SneakBox only — not Apple Inc. (“Apple”). Apple is not a party to these Terms, does not own or operate the Service, and is not a sponsor of, or responsible for, the Service or its content. Apple has no obligation to furnish maintenance or support for the App and has no warranty obligation beyond, where applicable, refunding the App’s purchase price (the App is free). Apple is not responsible for addressing any claims by you or a third party relating to the App, including product-liability claims, legal-compliance claims, consumer-protection claims, or IP-infringement claims. You represent that you are not located in a country subject to a US government embargo and are not on any US restricted-parties list. You must comply with applicable third-party terms (such as your carrier’s data agreement) when using the App. Apple and its subsidiaries are third-party beneficiaries of these Terms and may enforce them against you upon your acceptance.

17. Changes to the Service and These Terms

We may modify the Service, Box offerings, odds tables (prospectively only — never for a Box you have already purchased), pricing, and the Excluded States list at any time. We may amend these Terms by publishing a new version with a new version number and effective date. For material changes we will give at least 14 days’ advance notice in the App or by email, and we will require you to affirmatively re-accept the new version before your next purchase; your consent is recorded against the specific version you accepted. Changes do not apply retroactively to purchases made under a prior version.

18. General Provisions

• Severability. If any provision of these Terms is held unenforceable, it will be limited or severed to the minimum extent necessary, and the rest of the Terms remain in effect.
• Entire agreement. These Terms, together with the policies and pages they incorporate by reference (including odds tables, the Fairness page, and our Privacy Policy, Shipping, Refunds, and Eligibility policies), are the entire agreement between you and SneakBox regarding the Service.
• Assignment. You may not assign these Terms or any Vault claim or Store Credit. We may assign these Terms in connection with a merger, acquisition, or sale of assets, with notice to you.
• No waiver. Our failure to enforce a provision is not a waiver of it.
• Survival. Sections that by their nature should survive termination (including Sections 6, 7, 11, 14, 15, and 18) survive.

19. Contact

Questions about these Terms: legal@sneakbox.app. Support and billing questions: support@sneakbox.app. [Counsel: add registered business address before launch.]